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[Technical Notice] Decreased Audio Volume on GV-VR360

Posted: October 19th, 2020, 6:09 pm
by chrischang

Article ID: GV3-20-10-19-Ch
Release Date: 10/19/2020


Applied to
GV-VR360

Symptom
The volume of the audio captured from the surveillance site, by the built-in microphone of GV-VR360, is evidently diminished.

Cause
The abovementioned symptom may be due to bits of dust and/or dirt being built up around the built-in microphone of the GV-VR360.

Solution
To resolve the issue, gently clean the built-in microphone with a soft keyboard cleaning brush.
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IMPORTANT: Make sure not to damage the waterproof coating on the built-in microphone.