[ SNVR ] Unable to play SNVR Series recordings using GV-Remote application - 20220816

GV-SNVR0400F, GV-SNVR0411, GV-SNVR1600
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DerekHo
Posts: 122
Joined: March 6th, 2015, 10:53 am

[ SNVR ] Unable to play SNVR Series recordings using GV-Remote application - 20220816

Post by DerekHo »

Issue:
Unable to play SNVR Series recordings when using GV-Remote applications such as SNVR Viewer/GV-ERM/GV-Remote Viewlog V2.
It shows an error message saying “Start playback failed, unable to connect”.
Start playback failed.jpg
Start playback failed.jpg (44.17 KiB) Viewed 131 times

Solution:
Sometimes GV software can conflict with the computer’s protection systems when anti-virus software is installed/enabled.
You can try:
A. To verify your firewall or antivirus software is not blocking the port (80) used by SNVR or set up a proper exception rule for it.
B. To change the default port (80) to a different port.
SNVR => Settings => Network => Web Server
SNVRWebServer.jpg
SNVRWebServer.jpg (27.85 KiB) Viewed 128 times

Reference:
[ JVS - 202208156001 ] SNVR Viewer(V1.6.0001)にて録画再生のアイコンをクリックすると、Start Playback failed接続できません
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