[ ERM ] Unable to connect with UA-HD DVR and UA-SNVR, Unknown Error.(10038) - 20220810
Posted: August 10th, 2022, 6:21 pm
Applied to:
UA-HD DVR and UA-SNVR are unable to connect to Edge Recording Manager and Control Center if the "UA-XXXX" (UA-XVR/XVL/SNVR) tag is removed from the device name. Camera live view will show "Unknown Error.(10038)" or "Unable to connect(2)".
Solution:
This is a known issue that will be fixed in the next firmware version of the UA-HD DVR and UA-SNVR.
In the meantime, please keep the "UA-XXXX" (UA-XVR/XVL/SNVR) tag in the device name.
Reference:
[ UVS - 202207134003 ] XVL1610, how to connect the XVL to ERM, Unknown Error (10038), Unable to connect
- UA-XVR
- UA-XVL
- UA-SNVR
- Control Center
- Edge Recording Manager
UA-HD DVR and UA-SNVR are unable to connect to Edge Recording Manager and Control Center if the "UA-XXXX" (UA-XVR/XVL/SNVR) tag is removed from the device name. Camera live view will show "Unknown Error.(10038)" or "Unable to connect(2)".
- 10038.png (7.13 KiB) Viewed 505 times
- Unable to connect.PNG (45.95 KiB) Viewed 505 times
Solution:
This is a known issue that will be fixed in the next firmware version of the UA-HD DVR and UA-SNVR.
In the meantime, please keep the "UA-XXXX" (UA-XVR/XVL/SNVR) tag in the device name.
- UA XVL.png (108.17 KiB) Viewed 505 times
[ UVS - 202207134003 ] XVL1610, how to connect the XVL to ERM, Unknown Error (10038), Unable to connect