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[ ERM ] Unable to connect with UA-HD DVR and UA-SNVR, Unknown Error.(10038) - 20220810

Posted: August 10th, 2022, 6:21 pm
by Lex
Applied to:
  • UA-XVR
  • UA-XVL
  • Control Center
  • Edge Recording Manager
UA-HD DVR and UA-SNVR are unable to connect to Edge Recording Manager and Control Center if the "UA-XXXX" (UA-XVR/XVL/SNVR) tag is removed from the device name. Camera live view will show "Unknown Error.(10038)" or "Unable to connect(2)".

10038.png (7.13 KiB) Viewed 505 times
Unable to connect.PNG
Unable to connect.PNG (45.95 KiB) Viewed 505 times

This is a known issue that will be fixed in the next firmware version of the UA-HD DVR and UA-SNVR.
In the meantime, please keep the "UA-XXXX" (UA-XVR/XVL/SNVR) tag in the device name.

UA XVL.png
UA XVL.png (108.17 KiB) Viewed 505 times
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