Article ID: GV4-22-04-29
Release Date: April 29, 2022
Applied to
GV-Mobile Access for Android V1.1.0
Symptom
When using HTC U11 with Android 9, old mobile cards cannot be erased even if the GV-Mobile Access app is uninstalled and reloaded.
Solution
To solve the abovementioned issue, go to the mobile phone’s Settings > Apps > GV-Mobile Access > Storage, and click CLEAR STORAGE. After the app is restarted, old mobile cards will be removed.
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