[ ASManager ] ASRemote not showing live view when click on log? - 20211221

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support
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Joined: December 27th, 2014, 8:37 am

[ ASManager ] ASRemote not showing live view when click on log? - 20211221

Post by support »

Question:
ASRemote can connect to ASManager to see the text log, but it is not able to display live video when clicking on the log?

Solution:
1. Firstly attempt to troubleshoot the issue by connecting to ASManager with another PC running ASRemote under the same local area network (e.g: 192.168.x.x.) If both and live view works when connecting using LAN IP, check on steps 2 and 3. If no, check and make sure the ASRemote service is enabled.

2. Check and make sure the device IP entered is public internet IP address and not a LAN IP address (Red Square # 1 below.)
3. Check and make sure the internet gateway and router have both HTTPS (default 443) and VSS (default 10000) ports configured to allow access (Red Square # 2 below)
ASManager-LPR-VSS-20211221.jpg
ASManager-LPR-VSS-20211221.jpg (37.86 KiB) Viewed 403 times
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