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[Technical Notice] Failure to Upgrade GV-BX2700 to Firmware V1.25 or Later

Posted: September 8th, 2021, 9:34 am
by joycechang
Article ID: GV3-21-09-07
Release Date: 9/7/2021


Applied to
GV-BX2700 firmware V1.19

Symptom
A firmware upgrade failure occurs when attempting to upgrade GV-BX2700 firmware V1.19 to V1.25 or later.

Solution
To upgrade GV-BX2700 firmware V1.19 to V1.25 or later, the firmware is required to downgrade to V1.17 first.

1. Obtain firmware V1.17 from our support team (support@geovision.com.tw).
2. Unzip and install firmware V1.17 into the camera using the Web interface or IP Device Utility.
3. Upgrade the camera again with the latest firmware from our website.