[ Remote ] AVI file exported with WMV9 codec by Remote Viewlog V2 v17.2 from VMS v17.3, no audio, Win10, 20190529

Webcam, Multiview, Remote Viewlog
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Stephan
Posts: 38
Joined: November 15th, 2018, 12:11 pm

[ Remote ] AVI file exported with WMV9 codec by Remote Viewlog V2 v17.2 from VMS v17.3, no audio, Win10, 20190529

Post by Stephan »

Issue:
Regardless of any IP camera brand or model, the audio of .AVI files exported from VMS v17.3/NVR v8.8 with WMV codec by Remote ViewLog V2 is NOT hearable in Windows Media Player of Windows 10 Version 1803 or later.

Root Cause:
Windows 10 Version 1803 or later started adopting the rather strict media formats. Thus, the AVI file exported by Remote ViewLog V2 remotely became incompatible.

Patch / Procedure (GV-RemoteViewlog_17.2.0.3):

Download link:
http://54.200.75.24/english/EncodeUrl3. ... .2.0.3.zip

1. Turn off Remote ViewLog V2 v17.2 and make sure all GV-related programs running in the background are closed as well.
2. Download and unzip the patch file.
3. Execute the unzipped file named GV-RemoteViewlog_17.2.0.3.exe (Double click).

*Please note that the patch GV-RemoteViewlog_17.2.0.3 is strictly compatible for Remote ViewLog V2 v17.2 only.

Reference:
[ UVS - 202005117001 ] AVI file exported with WMV9 from Remote Viewlog and ERM has no audio, Win10, VMS v17.3.0.9
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