[ AS Hardware ] CR1320 / CS1320 is unable to work with the 3rd party SIP phone or system - 201901122

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Stephan
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Joined: November 15th, 2018, 12:11 pm

[ AS Hardware ] CR1320 / CS1320 is unable to work with the 3rd party SIP phone or system - 201901122

Post by Stephan »

Issue:
The CR1320 / CS1320 is unable to work with the 3rd party SIP phone or system.



Solution:
Please refer to the steps below to solve your issue. If you need any further assistance from us, please be aware that a service fee may be charged.

a. Check up the newest F/W version on Official Download Page of GV-CR1320 / CS1320 and make sure the F/W version of the GV-CR1320 / CS1320 is the newest.
b. Follow the instruction to test if the CR1320 / CS1320 with the newest F/W is able to work with our simulated SIP Server and SIP Phone.
c. If the test result is OK and you need GV-Technician for troubleshooting the compatibility between GV-CR1320 / CS1320, the 3rd party SIP phone and SIP system, a service fee may be charged.

Reference:
Official Download Page of GV-CR1320: http://www.geovision.com.tw/us/download ... /GV-CR1320
Official Download Page of GV-CS1320: http://www.geovision.com.tw/us/download ... /GV-CS1320
The instruction document as attached: CR-CS1320_SIP-Testing.
CR-CS1320_SIP-Testing.pdf
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