[Technical Notice] Desktop Window Manager Crashes When Using Multiple Monitors on Windows 10, Version 1803

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joycechang

[Technical Notice] Desktop Window Manager Crashes When Using Multiple Monitors on Windows 10, Version 1803

Post by joycechang »

Article ID: GV1-19-11-13
Released Date: 11/13/2019

Applied to
Operating System: Windows 10, Version 1803

Symptom
When using multiple monitors on Windows 10, version 1803, the Desktop Window Manager (DWM.exe) process repeatedly crashes, resulting in green or broken live images on GeoVision software. You may find out the error logs, as exemplified below, from Windows Computer Management.
DWM.png
DWM.png (365.06 KiB) Viewed 2007 times
Solution
To resolve the abovementioned symptom, upgrade the computer to version 1903 or the latest version of Windows 10.
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