[ Remote ] v8.71, DmWebcam.exe Runtime error when multiple connection established - 20170124

Webcam, Multiview, Remote Viewlog
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AndyChen
Posts: 223
Joined: January 9th, 2015, 10:31 am

[ Remote ] v8.71, DmWebcam.exe Runtime error when multiple connection established - 20170124

Post by AndyChen »

Issue:
Runtime error for DmWebcam.exe on Multicam v8.7.1. pops up when there are multiple connections to the webcam server (IE and DMMultiview).

Root Cause:
There is a limited memory usage as 2GB for DMWebcam.exe. The memory usage of DMWebcam.exe will increase due to the increasement of connections. The error message will pop up when the memory usage is over 2GB.
However, R&Ds have fixed the issue for the customer, please refer to the patch and procedure below.

Patch / Procedure:

1. Turn off GV-NVR v8.7.1 and all of the GeoVision related program in the PC.

2. Download the patch file from the following link.

http://ftp.geovision.tw/FTP/Frank/GV-NVR_V8.7.1.0.p.zip

3. Unzip the patch file " GV-NVR V8.7.1.0.p.zip ".

4. Copy and Paste all the files from " GV-NVR V8.7.1.0.p " folder to the following folder " C:\GV-NVR\ " and replace the original files. ( Two files can be found in the folder. )

-DMWebCam.exe
-VersionInfo_GV-NVR-V8.7.1.0.p_170113.txt

5. Run GV-NVR.

Note : This patch is only for GV-NVR v8.7.1.

Reference:
RE: [ UVS - 201701095002 ] Multicam v8.7.1, DmWebcam.exe Runtime error when multiple connection established
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