Article ID: GV2-23-02-07-A
Release Date: Feb., 07, 2023
Applied to
GV-Eye for Android V3.0.0
Symptom
GV-Eye for Android stops responding once the application is opened.
Solution
Check whether your mobile device supports 64-bit applications and adopt the corresponding approaches detailed below.
Checking Whether Your Mobile Device Supports 64-Bit Applications
To check whether your mobile device supports 64-bit applications, follow the instructions below:
- On Google Play, search and install AIDA64.
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Run the application and select CPU.
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Find the Supported ABIs column and check if its specification includes arm64-v8a. If yes, it means your mobile device supports 64-bit applications.
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A. Clearing Application Data on Mobile Devices that Support 64-Bit Applications
To restore the operation of your GV-Eye, follow the instructions below. Here we use a Samsung smartphone as an example:
- Tap Settings and select Apps > GV-Eye > Storage > Clear data.
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The dialog box appears. Select Delete.
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B. Downgrading GV-Eye to V2.8.0 on Mobile Devices That Do Not Support 64-Bit Applications
For mobile devices that do not support 64-bit applications, alternatively downgrade your GV-Eye to V2.8.0 to ensure a smooth operation: http://ftp.geovision.tw/FTP/APP/GV-Eye/ ... elease.zip