[Technical Notice] Unable to Remove Old Mobile Cards from GV-Mobile Access App

Mobile technical notice
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joycechang

[Technical Notice] Unable to Remove Old Mobile Cards from GV-Mobile Access App

Post by joycechang »


Article ID: GV4-22-04-29
Release Date: April 29, 2022


Applied to
GV-Mobile Access for Android V1.1.0

Symptom
When using HTC U11 with Android 9, old mobile cards cannot be erased even if the GV-Mobile Access app is uninstalled and reloaded.

Solution
To solve the abovementioned issue, go to the mobile phone’s Settings > Apps > GV-Mobile Access > Storage, and click CLEAR STORAGE. After the app is restarted, old mobile cards will be removed.

mobile acess-small.jpg
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