[Technical Notice] Unable to Access PTZ Settings on the Web Interface of GV-Video Server

GV-Video server technical notice
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chrischang
Posts: 27
Joined: August 15th, 2018, 4:58 pm

[Technical Notice] Unable to Access PTZ Settings on the Web Interface of GV-Video Server

Post by chrischang »

Article ID: GV5-19-09-27-Ch
Release Date: 09/27/2019


Applied to
GV-Video Server series

Symptom
The PTZ Settings on the Web interface of GV-Video Server is inaccessible when the user is logged into Windows using accounts other than the Administrator.
PHP_01.png
PHP_01.png (74.05 KiB) Viewed 2495 times

Solution
The abovementioned problem may be due to the access rights of the Windows account currently used being restricted, thus unable to run certain OCX commands.

To solve the issue, right-click on Microsoft Internet Explorer and select Run as administrator.
PHP_02.png
PHP_02.png (27.42 KiB) Viewed 2495 times
The PTZ Settings on the Web interface of GV-Video Server is now accessible.
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