Released Date: 11/16/2017
All software requiring GV-USB Dongle used on the following OS:
- Windows 8
- Windows 8.1
- Windows 10
- Windows Server 2012
- Windows Server 2016
GV-USB Dongle may be inaccessible or its driver fails to run when inserted to PCs using Windows 8 or above. The same problem may occur due to an upgrade of the PCs’ OS.
The USB Dongle on Windows 8 or above, or after an OS upgrade fails to be recognized. Solution
The above-mentioned symptom may be due to a compatibility issue. To resolve this, follow the steps below.
- Contact our support team (firstname.lastname@example.org) and provide us with the serial number of your GV-USB Dongle along with the OS of the PC used. Our support team will determine if the purchase of a dongle upgrade is required.
Note: You can find the serial number of a GV-USB Dongle on the side of the dongle.
- Once the requirement of a dongle upgrade is confirmed, contact sales representatives or your dealer to purchase an USB Dongle upgrade.