[Technical Notice] Failure to Run GV-USB Dongle on Windows 8 or Above

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[Technical Notice] Failure to Run GV-USB Dongle on Windows 8 or Above

Post by alexhon »

Article ID: GV1-17-11-16-Ch
Released Date: 11/16/2017

Applied to
All software requiring GV-USB Dongle used on the following OS:
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2012
  • Windows Server 2016
GV-USB Dongle may be inaccessible or its driver fails to run when inserted to PCs using Windows 8 or above. The same problem may occur due to an upgrade of the PCs’ OS.

The USB Dongle on Windows 8 or above, or after an OS upgrade fails to be recognized.
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The above-mentioned symptom may be due to a compatibility issue. To resolve this, follow the steps below.
  1. Contact our support team (support@geovision.com.tw) and provide us with the serial number of your GV-USB Dongle along with the OS of the PC used. Our support team will determine if the purchase of a dongle upgrade is required.

    Note: You can find the serial number of a GV-USB Dongle on the side of the dongle.
    Screenshot_2.jpg (4.56 KiB) Viewed 2190 times
  2. Once the requirement of a dongle upgrade is confirmed, contact sales representatives or your dealer to purchase an USB Dongle upgrade.
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