Search found 124 matches

by Frank
February 10th, 2022, 11:02 am
Forum: AS Hardware
Topic: [ AS Hardware ] AS8111, unlock NC electric lock when controller is down, relay in opposite way - 20220209
Replies: 0
Views: 452

[ AS Hardware ] AS8111, unlock NC electric lock when controller is down, relay in opposite way - 20220209

Issue: Customer uses NC electric lock and needs the door to be unlocked when Controller's power is down. No matter the power source of electric lock is working or not. Solution: In general situation, if the power source of NC electric lock is working normally, the door will not be unlocked even if ...
by Frank
January 28th, 2022, 5:31 pm
Forum: LPR
Topic: [ LPR ] LPR, third party 5MP camera, integration - 20220128
Replies: 0
Views: 501

[ LPR ] LPR, third party 5MP camera, integration - 20220128

Question:
How to make ASManager to work with 5MP LPR picture/video?

Answer:
Please modify the value of Min. license plate height under LPR setup>Recognition Engine to 100.
2MP=40
3MP=60
4MP=80
5MP=100
LPR.png
LPR.png (148.94 KiB) Viewed 501 times
Reference:
[ UVS - 202201195001 ] LPR, third party 5MP camera, ASManager
by Frank
January 24th, 2022, 4:54 pm
Forum: Edge Recording Manager
Topic: [ ERM ] GV-ERM, running on multiple users of Citrix Server - 20220122
Replies: 0
Views: 556

[ ERM ] GV-ERM, running on multiple users of Citrix Server - 20220122

Issue: Customer needs ERM to be operated by multiple users on Citrix Server. Answer: According to engineers evaluation, a massive structure change will be needed to support this feature. Therefore, we will not support this feature for now. Reference: [ EVS - 202201045001 ] ERM, running on multiple ...
by Frank
December 6th, 2021, 4:55 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] VMS v17.4.3, disable network Congestion - 20211203
Replies: 0
Views: 726

[ VMS ] VMS v17.4.3, disable network Congestion - 20211203

Question:
How to disable network congestion error message on VMS?

Answer:
Please go to C:\Windows and replace GeoDebugVS.ini with file in the attachment.

Reference:
[ UVS - 202111245009 ] VMS v17.4.3, network congestion message, disable
by Frank
November 26th, 2021, 6:08 pm
Forum: GV-DVR/NVR V8.8
Topic: [ DVR/NVR ] NVR v8.8 or ealier, Remote Viewlog v16 or later, no audio AAC Codec - 20211126
Replies: 0
Views: 673

[ DVR/NVR ] NVR v8.8 or ealier, Remote Viewlog v16 or later, no audio AAC Codec - 20211126

Issue: When customer use Remote Viewlog v16 or later to playback videos recorded by DVR/NVR v8.8 or ealier, a message saying audio codec is not supported will pop-up as following screenshot shows. Answer: In DVR/NVR v8.8 or ealier version, the audio is recorded with AAC codec, but Remote Viewlog no...
by Frank
November 19th, 2021, 5:44 pm
Forum: Signage Player, Displays
Topic: [ DigitalSignage ] PN401, display limitation - 20211119
Replies: 0
Views: 561

[ DigitalSignage ] PN401, display limitation - 20211119

Question: How many images can PN401 display? Answer: PN401 allows user to create multiple images or videos playing block on the layout. User can create at most 2 video blocks and 6 image blocks. Each block allows user to play 100 images/videos. PN401.png Reference: [ UVS - 202111185001 ] PN401, 400...
by Frank
August 31st, 2021, 6:33 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] v17.4.2, Motion Recording Not Working - 20210831
Replies: 0
Views: 777

[ VMS ] v17.4.2, Motion Recording Not Working - 20210831

Issue: Motion recording is not working after upgrading VMS to v17.4.2. Solution: Please upgrade to v17.4.3 or follow the steps below to re-apply the motion settings. 1. Go to Toolbar>Configure>System Configure>Record Setting 2. Click the tool at the top. 3. Click Apply All. 4. Then click OK to save...
by Frank
December 3rd, 2020, 7:48 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] v17.4/18.2, NVR v8.9, Network Congestion, condition to trigger the error - 20201203
Replies: 0
Views: 3584

[ VMS ] v17.4/18.2, NVR v8.9, Network Congestion, condition to trigger the error - 20201203

Question: What is the exact condition that triggers network congestion error on NVR/VMS? network_congestion.PNG network congestion vms.jpg Answer: It only supports GV and A/T/EBD series cameras in the following condition. Please review your network environment when you receive the pop-up message. F...
by Frank
August 26th, 2020, 5:39 pm
Forum: Recording Server
Topic: [ Recording Server ] v1.4.2, Passive connection, audio stop recording due to doesn't retry - 20200819
Replies: 0
Views: 1462

[ Recording Server ] v1.4.2, Passive connection, audio stop recording due to doesn't retry - 20200819

Issue: Recording Server v1.4.2 stops recording audio randomly, especially after camera disconnection. Root Cause: When the camera is connected through passive mode, the audio does not retry the connection after the disconnection. Patch / Procedure ( GV-Recording_ServerV1.4.2.18.zip ): 1. Stop the s...
by Frank
August 21st, 2020, 5:11 pm
Forum: GV-VMS v18.1
Topic: [ VMS ] VMS V17.3/18.1, live view turn grey, TVD8710, using PTZ of SD3732-IR - 20200819
Replies: 0
Views: 1543

[ VMS ] VMS V17.3/18.1, live view turn grey, TVD8710, using PTZ of SD3732-IR - 20200819

Issue: 1. TVD8710 is having issues where the stream would turn grey for around 2 seconds and resume. It can occur frequently if the network condition is not good. The camera is on the latest firmware v1.02 and is running on VMS 18.1. 2. SD3732-IR F/W v1.03 will have grey Live View in VMS v17.3.0.11...