Search found 122 matches

by Frank
January 24th, 2022, 4:54 pm
Forum: Edge Recording Manager
Topic: [ ERM ] GV-ERM, running on multiple users of Citrix Server - 20220122
Replies: 0
Views: 414

[ ERM ] GV-ERM, running on multiple users of Citrix Server - 20220122

Issue: Customer needs ERM to be operated by multiple users on Citrix Server. Answer: According to engineers evaluation, a massive structure change will be needed to support this feature. Therefore, we will not support this feature for now. Reference: [ EVS - 202201045001 ] ERM, running on multiple ...
by Frank
December 6th, 2021, 4:55 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] VMS v17.4.3, disable network Congestion - 20211203
Replies: 0
Views: 563

[ VMS ] VMS v17.4.3, disable network Congestion - 20211203

Question:
How to disable network congestion error message on VMS?

Answer:
Please go to C:\Windows and replace GeoDebugVS.ini with file in the attachment.

Reference:
[ UVS - 202111245009 ] VMS v17.4.3, network congestion message, disable
by Frank
November 26th, 2021, 6:08 pm
Forum: GV-DVR/NVR V8.8
Topic: [ DVR/NVR ] NVR v8.8 or ealier, Remote Viewlog v16 or later, no audio AAC Codec - 20211126
Replies: 0
Views: 510

[ DVR/NVR ] NVR v8.8 or ealier, Remote Viewlog v16 or later, no audio AAC Codec - 20211126

Issue: When customer use Remote Viewlog v16 or later to playback videos recorded by DVR/NVR v8.8 or ealier, a message saying audio codec is not supported will pop-up as following screenshot shows. Answer: In DVR/NVR v8.8 or ealier version, the audio is recorded with AAC codec, but Remote Viewlog no...
by Frank
November 19th, 2021, 5:44 pm
Forum: Signage Player, Displays
Topic: [ DigitalSignage ] PN401, display limitation - 20211119
Replies: 0
Views: 452

[ DigitalSignage ] PN401, display limitation - 20211119

Question: How many images can PN401 display? Answer: PN401 allows user to create multiple images or videos playing block on the layout. User can create at most 2 video blocks and 6 image blocks. Each block allows user to play 100 images/videos. PN401.png Reference: [ UVS - 202111185001 ] PN401, 400...
by Frank
August 31st, 2021, 6:33 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] v17.4.2, Motion Recording Not Working - 20210831
Replies: 0
Views: 662

[ VMS ] v17.4.2, Motion Recording Not Working - 20210831

Issue: Motion recording is not working after upgrading VMS to v17.4.2. Solution: Please upgrade to v17.4.3 or follow the steps below to re-apply the motion settings. 1. Go to Toolbar>Configure>System Configure>Record Setting 2. Click the tool at the top. 3. Click Apply All. 4. Then click OK to save...
by Frank
December 3rd, 2020, 7:48 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] v17.4/18.2, NVR v8.9, Network Congestion, condition to trigger the error - 20201203
Replies: 0
Views: 3288

[ VMS ] v17.4/18.2, NVR v8.9, Network Congestion, condition to trigger the error - 20201203

Question: What is the exact condition that triggers network congestion error on NVR/VMS? network_congestion.PNG network congestion vms.jpg Answer: It only supports GV and A/T/EBD series cameras in the following condition. Please review your network environment when you receive the pop-up message. F...
by Frank
August 26th, 2020, 5:39 pm
Forum: Recording Server
Topic: [ Recording Server ] v1.4.2, Passive connection, audio stop recording due to doesn't retry - 20200819
Replies: 0
Views: 1336

[ Recording Server ] v1.4.2, Passive connection, audio stop recording due to doesn't retry - 20200819

Issue: Recording Server v1.4.2 stops recording audio randomly, especially after camera disconnection. Root Cause: When the camera is connected through passive mode, the audio does not retry the connection after the disconnection. Patch / Procedure ( GV-Recording_ServerV1.4.2.18.zip ): 1. Stop the s...
by Frank
August 21st, 2020, 5:11 pm
Forum: GV-VMS v18.1
Topic: [ VMS ] VMS V17.3/18.1, live view turn grey, TVD8710, using PTZ of SD3732-IR - 20200819
Replies: 0
Views: 1435

[ VMS ] VMS V17.3/18.1, live view turn grey, TVD8710, using PTZ of SD3732-IR - 20200819

Issue: 1. TVD8710 is having issues where the stream would turn grey for around 2 seconds and resume. It can occur frequently if the network condition is not good. The camera is on the latest firmware v1.02 and is running on VMS 18.1. 2. SD3732-IR F/W v1.03 will have grey Live View in VMS v17.3.0.11...
by Frank
April 28th, 2020, 5:20 pm
Forum: Recording Server
Topic: [ Recording Server ] v1.4.2, A/T series camera, hardware motion detection, trigger recording - 20200428
Replies: 0
Views: 2169

[ Recording Server ] v1.4.2, A/T series camera, hardware motion detection, trigger recording - 20200428

Issue: Recording Server v1.4.2 may stop recording due to A/T series camera stop sending motion detection signal. Patch / Procedure (GV-RecordingServerV1.4.2.12.zip ): 1. Stop the service of GV-RecordingServerV1.4.2. 2. Download the patch file from the link below. http://54.200.75.24/english/EncodeU...
by Frank
March 16th, 2020, 12:03 pm
Forum: Recording Server
Topic: [ Recording Server ] v1.4.2, Email Setup, Gmail Server - 20200312
Replies: 0
Views: 2809

[ Recording Server ] v1.4.2, Email Setup, Gmail Server - 20200312

Issue: Unable to setup Gmail Server in Recording Server v1.4.2 1.PNG Patch / Procedure: The following method can be applied to any of GeoVision software's email setup section if users had encountered Gmail setup issue. Please use gmail and go to the link below to enable the feature “allowed for les...