Search found 195 matches

by AndyChen
February 24th, 2022, 2:40 pm
Forum: Control Center
Topic: [ Control Center ] v4.0, Build-in Remote Viewlog, backup, Remote Viewlog V2 - 20220224
Replies: 0
Views: 307

[ Control Center ] v4.0, Build-in Remote Viewlog, backup, Remote Viewlog V2 - 20220224

Issue: Control Center v4.0 is inoperable when video back up is in progress * Once the backup process is completed, Control Center will be back to normal Solution: This is a spec in Control Center v4.0.With v4.0, Remote Viewlog(RVL) is built into the Control Center software; while with V3.8, RVL lau...
by AndyChen
December 16th, 2021, 9:47 am
Forum: GV-VMS v17.4
Topic: [ VMS ] V17.4.3, Video / Audio not sync when Save as AVI - 20211216
Replies: 0
Views: 371

[ VMS ] V17.4.3, Video / Audio not sync when Save as AVI - 20211216

Issue: The audio and video are pretty well synced in the VMS v17.4.3's playback. However, when we export this video as AVI, the audio and video are quite off ( the audio and video can be 10-15 seconds off ). Patch / Procedure ( GV-VMS_V17.4.3.16 ): 1. Closed VMS v17.4.3 completely 2. Download the l...
by AndyChen
October 4th, 2021, 2:34 pm
Forum: AI Guard
Topic: [ AI Guard ] PVD event, pick up stationary car - 20211004
Replies: 0
Views: 477

[ AI Guard ] PVD event, pick up stationary car - 20211004

Issue: In AI Guard, stationary vehicle and people will be detected as PVD event. For example, AI Guard keep picking up the parked cars. Patch / Procedure ( GV-AIGuardV1.0.0.2 ): 1. Closed AI Guard 2. Download the link below GV-AIGuardV1.0.0.2 patch download link: http://54.200.75.24/english/EncodeU...
by AndyChen
August 11th, 2021, 4:25 pm
Forum: SNVR
Topic: [ SNVR ] SNVR0812 v1.17, LPC2211 v1.06, motorized zoom, fps reverts to 2 - 20210811
Replies: 0
Views: 522

[ SNVR ] SNVR0812 v1.17, LPC2211 v1.06, motorized zoom, fps reverts to 2 - 20210811

Issue: 1. Can not zoom-in with PTZ panel on SNVR0812 2. Fps of the camera will reverts to 2 when attached the camera to SNVR0812. Even though customer reset it on SNVR0812 it still occurs when customer close and reopen the live view Patch / Procedure: Please install SNVR0812 F/W v1.18 below. SNVR08...
by AndyChen
August 11th, 2021, 2:33 pm
Forum: Recording Server
Topic: [ Recording Server ] v2.0, Camera disconnection - 20210811
Replies: 0
Views: 670

[ Recording Server ] v2.0, Camera disconnection - 20210811

Issue: Some cameras are disconnected in Recording Server v2.0 but cameras' webpage is working properly. Camera will automatically resumed the connection in Reocording Server after a while. Patch / Procedure ( GV-RecordingServerV2.0.0.14 ): 1. Closed Recording Server completely. 2. Download and unzi...
by AndyChen
February 9th, 2021, 2:46 pm
Forum: Recording Server
Topic: [ Recording Server ] v2.0, Control Center Playback, or ERM, Lag, H/W motion not record - 20210209
Replies: 0
Views: 1076

[ Recording Server ] v2.0, Control Center Playback, or ERM, Lag, H/W motion not record - 20210209

Issue: 1. Playback are laggy ( 跳針 ) in Control Center and ERM. IE live OK. In addition, customer mentioned that only when they run ERM will they receive lots of duplicate and re-transmission packets via Wireshark 2. H/W Motion Detection of EBD4700 in Recording Server doesn't work Patch / Procedure ...
by AndyChen
January 26th, 2021, 1:55 pm
Forum: ASManager
Topic: [ ASManager ] Transfer ASManager MDB into SQL - 20210126
Replies: 0
Views: 1048

[ ASManager ] Transfer ASManager MDB into SQL - 20210126

Question: How to transfer ASManager MDB into SQL? Answer: Simply migrate your current access control, ASManager Database from the MDB to the MSSQL Server.To do so, please follow the steps below: a. Disconnect PC Ethernet network first, this can keep the controller(SDCard inserted) records at each o...
by AndyChen
January 25th, 2021, 11:00 am
Forum: Dongle
Topic: [ Dongle ] How to request a Virtual Dongle / SOP? - 20210125
Replies: 0
Views: 1055

[ Dongle ] How to request a Virtual Dongle / SOP? - 20210125

The Virtual Dongle is designed for Virtual machine only and provided by special request (extra fee is needed).
If you could, please install either internal/external type USB Dongle or S/W License in this case. If not, please contact associated Sales for further inquiry.
by AndyChen
January 22nd, 2021, 2:08 pm
Forum: SNVR
Topic: [ SNVR ] SNVR Viewer v1.5.0001, crash, Windows 10 2004/20H2 - 20210122
Replies: 0
Views: 1141

[ SNVR ] SNVR Viewer v1.5.0001, crash, Windows 10 2004/20H2 - 20210122

Issue: Installed SNVRViewer v1.5.0001 or previous version with Windows 10 2004/20H2. After type in IP Address then click connect in SNVRViewer, it will crashed everytime. Patch / Procedure ( SNVRViewer.msi ): 1. Check your Windows version to see if it is Windows 10 2004/20H2. 2. If yes, please move...
by AndyChen
January 6th, 2021, 4:33 pm
Forum: GV-VMS v18.2
Topic: [ VMS ] v18.2 GV-QSD5730/QSD5731-IR's H/W motion detection, Failed, Video Recording
Replies: 0
Views: 1155

[ VMS ] v18.2 GV-QSD5730/QSD5731-IR's H/W motion detection, Failed, Video Recording

Issue: In VMS v18.2.1, GV-QSD5730/QSD5731-IR's H/W motion detection function didn't work. Patch / Procedure ( GV-VMS _V18.2.1.1 ) 1. Closed VMS v18.2.1 completedly. 2. Download and unzip the link below. http://54.200.75.24/english/EncodeUrl3.aspx?source=http://dlcdn.geovision.com.tw/Software/Patch/...