Search found 29 matches

by Lex
September 16th, 2022, 10:07 am
Forum: AI FR
Topic: [ AI FR ] AI FR V1.2, Unable to modify Event Trigger settings when AI FR is connected to ASManager - 20220915
Replies: 0
Views: 198

[ AI FR ] AI FR V1.2, Unable to modify Event Trigger settings when AI FR is connected to ASManager - 20220915

Issue: Unable to modify AI FR Event Trigger settings when AI FR is connected to ASManager. Solution: By default, when connecting AI FR to ASManager, the "Face Recognition" Event Type is used and is non configurable. AI FR will send both registered and unknown face recognitions to ASManage...
by Lex
September 14th, 2022, 4:09 pm
Forum: SNVR
Topic: [ SNVR ] Support for video playback and export (Comparison Chart) (RVL V1,V2) (ERM) (CCS) - 20220914
Replies: 0
Views: 174

[ SNVR ] Support for video playback and export (Comparison Chart) (RVL V1,V2) (ERM) (CCS) - 20220914

Question: Which GV-Software supports video playback and export when connected to the SNVR? Answer: Please refer to the chart below: SNVR Playback and Export.PNG Note: The SNVR models listed can also be used with the SNVR Viewer for video playback/export. Reference: [ UVS - 202209084008 ] SNVR, supp...
by Lex
August 30th, 2022, 6:40 pm
Forum: IP cameras
Topic: [ IP Camera ] PDR8800, blurry image for moving objects, face detail comparison to TVD8710 (Focal Length)(FOV) - 20220830
Replies: 0
Views: 332

[ IP Camera ] PDR8800, blurry image for moving objects, face detail comparison to TVD8710 (Focal Length)(FOV) - 20220830

Issues: 1. Moving objects appear blurry. 2. Human faces have less detail on the PDR8800 compared to the TVD8710 when the image is digitally zoomed. PDR8800 PDR8800.PNG TVD8710 TVD8710.PNG Solution: 1. Please turn off WDR in the PDR8800 camera settings. (WDR is off by default) 2. This is due to the ...
by Lex
August 16th, 2022, 2:05 pm
Forum: AS Hardware
Topic: [ AS Hardware ] CS1320, Two-Factor Authentication with AI FR - 20220816
Replies: 0
Views: 236

[ AS Hardware ] CS1320, Two-Factor Authentication with AI FR - 20220816

Question: How to enable Two-Factor Authentication (Card + Face) with CS1320 and AI FR? Answer: 1.PNG 2.PNG Once the connection between the AI FR, CS1320 and ASManager is established, enable the Two-Factor-Authentication option on the CS1320 Extended Reader Configuration page. 3.PNG When a registere...
by Lex
August 10th, 2022, 6:21 pm
Forum: Edge Recording Manager
Topic: [ ERM ] Unable to connect with UA-HD DVR and UA-SNVR, Unknown Error.(10038) - 20220810
Replies: 0
Views: 278

[ ERM ] Unable to connect with UA-HD DVR and UA-SNVR, Unknown Error.(10038) - 20220810

Applied to: UA-XVR UA-XVL UA-SNVR Control Center Edge Recording Manager Issue: UA-HD DVR and UA-SNVR are unable to connect to Edge Recording Manager and Control Center if the "UA-XXXX" (UA-XVR/XVL/SNVR) tag is removed from the device name. Camera live view will show "Unknown Error.(1...
by Lex
July 28th, 2022, 3:08 pm
Forum: GV-VMS v17.4
Topic: [ VMS ] Microsoft SQL Server support, database repair - 20220728
Replies: 0
Views: 280

[ VMS ] Microsoft SQL Server support, database repair - 20220728

Question: 1. What versions of Microsoft SQL Server (MSSQL) does the VMS support? 2. How does the camera recording database repair/rebuild process change when using MSSQL? Answer: 1. It is recommended to use SQL Server 2014 or newer. 2. The VMS connection to MSSQL is only for the VMS system logs, wh...
by Lex
July 20th, 2022, 3:00 pm
Forum: ASManager
Topic: [ ASManager ] ASManager V6.0.1.A, unable to playback footage on ASWeb when using Google Chrome ( WebSocket ) - 20220720
Replies: 0
Views: 318

[ ASManager ] ASManager V6.0.1.A, unable to playback footage on ASWeb when using Google Chrome ( WebSocket ) - 20220720

Issue: Unable to playback access log footage in ASWeb when using the Chrome browser. However, access log footage can be played back in ASManager and ASWeb when using Internet Explorer. Answer: Please change the “Connect Type” of the VMS Host Setting in ASManager to “WebSocket” to allow for playback...
by Lex
July 20th, 2022, 2:59 pm
Forum: ASManager
Topic: [ ASManager ] ASManager V6.0.1.A, repeated codec installation message ( VersionInfo.ini ) - 20220720
Replies: 0
Views: 303

[ ASManager ] ASManager V6.0.1.A, repeated codec installation message ( VersionInfo.ini ) - 20220720

Issue: ASManager repeatedly asks to update the video codec, even when the codec has already been installed. Codec Install.PNG Answer: Add the text below into the ASManager “VersionInfo.ini” then restart ASManager to resolve the issue. [Playback] DownloadCodec=0 Version Info.PNG Versioninfo 2.PNG Re...
by Lex
July 20th, 2022, 2:57 pm
Forum: ASManager
Topic: [ ASManager ] ASManager V6.0.1.A, user is able to see data belonging to a different Device Group on ASWeb - 20220720
Replies: 0
Views: 299

[ ASManager ] ASManager V6.0.1.A, user is able to see data belonging to a different Device Group on ASWeb - 20220720

Issue: For example: ASManager user account that only has access to Device Group 2 can see data from Device Group 1 when using the ASWeb drop-down lists. Answer: This is a known issue that will be fixed in ASManager V6.0.2 Reference: [ EVS - 202207114002 ] ASManager v6.0.1.A, ASWeb, Privilege, keep ...
by Lex
May 27th, 2022, 3:59 pm
Forum: AS Hardware
Topic: [ AS Hardware ] Trigger multiple outputs upon a security card and pin entry with Alarm Keyswitch (Alarm Mode) - 20220527
Replies: 0
Views: 318

[ AS Hardware ] Trigger multiple outputs upon a security card and pin entry with Alarm Keyswitch (Alarm Mode) - 20220527

Question: How can I trigger multiple controller outputs upon a specific card swipe and pin entry? Answer: This can be accomplished by using the controller’s Alarm Keyswitch function. To setup this function, please refer to the setup guide linked below: https://s3.amazonaws.com/geovision_downloads/M...