GV FAE Knowledge

Questioin: Is it possible to send mail notification only to the vehicles that parked in specific place for over time? Answer: Current parking lot feature in ASManager supports email notification for overstayed vehicle. However we are not able to specify the vehicle in specific parking place but we ...

Questioin: Why playback looks choppy when fast forwarded? Answer: VMS only plays key frames in the following situation. Please refer to the information below for our playback rules in v17.1~17.4.5B. Fortunately, the restriction for 1x speed playback will be cancelled in v17.4.6. In other words, whe...

Questioin: How do I get a list of people in the building when fire alarm occurs? Answer: 1. ASManager >> Controller Setup >> Select door >> Advance Tag >> check " By Card - Global " in Anti-Passback firealarm1.png 2. Go Setup >> Area to setup each door's region firealarm2.png 3. Then go t...

Questioin: Why privacy mask of VMS recorded video is not working when using VLC or other player to playback? Answer: Please understand that the privacy mask is generated by looping GV format data to the video. Since VLC does not recognize such data, it cannot generate the privacy mask on the video....

Questioin: How to select output of USA analog camera when using third party DVR? Answer: You can try to access Analog cameras' OSD menu via its PTZ panel. Please refer to the snapshots below. analogOSD1.jpg analogOSD2.png Reference: [ UVS - 202210195002 ] USA analog camera, select output

Questioin: Why both remote playback, export h.265 video are not working on GV-Eye? Answer: The issue only occurs when VMS is recording videos in standard codec. Please go to Toolbar > Configure > Camera Install > Settings > General Setting > Recording codec format to modify the format to GeoVision ...

GV-AI Guard V1.1.0.1 Patch information. Fixed: Message of not supporting GPU appeared when using Intel 12th Gen CPU Error Message: AI analyze not support GPU ( when open up VA, this error message will pop up. ) ss.png Patch Link: https://dlcdn.geovision.com.tw/Software/Patch/AIGuard/GV-AIGuardV1.1....

Questioin: Customer’s TVD8810 2-way audio is not working on GV-Eye after upgrading the firmware. Answer: Please modify the option of RTSP Authentication to Basic as the screenshot below shows. 202211145007.png Reference: [ UVS - 202211145007 ] TVD8810, 2-way audio not working, RTSP authentication

Questioin: How to set up Gmail SMTP in GeoVision software? Answer: Please refer to the steps below. 1. Logon to Gmail account >> Security >> Enable 2-Step Verification SNVR1.jpg 2. To enable 2-Step Verification, you need to enter a mobile phone number on the webpage first. Then you will receive a v...

Questioin: How to setup audio on XVL810/1610 with cameras that comes with built-in mic? Answer: For HD Analog Cameras: 1. Please check the camera type of CR550 and make sure it is connected as TVI camera. 202206235001-1.png 2. Select Coaxial Audio for Audio Input Type. 202206235001-2.png 3. Make su...