[ LPR ] LPR dongle cannot be detected after Windows update, cannot load key - 20161202

[AndyChen]

Issue:
1. LPR dongle cannot be detected after Windows update to Windows 7 Professional, SP1 and shows error message " Cannot load key ".

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2. Or PC can't recognize the LPR dongle anymore after running LPR for 2-3 month.

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Patch / Procedure:
1) Try to insert dongle with different USB port
2) USB driver installed OK? Check Device Manager >> DVR-Device >> GV-Series USB Protector

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3) What action did customer take when realizing dongle can’t be read? Point out one of following condition

- Restart software
- Restart PC
- Remove dongle from PC and then connect again
- Upgrade software
- Upgrade Windows Hot fix
- Others

If Remote connection can be provided.....
- Version of VMS and LPR
- Snapshot of dongle
- TeamViewer

If Remote connection can't be provided.....
- Version of VMS and LPR
- Snapshot of dongle
- .GVM file
- System Analysis

Please see the solution in the email attachment.
** Note that this issue will be resolved in ASManage v5.01.

Reference:
RE: [ EVS - 201611245002 ] LPR dongle cannot be detected after Windows update, cannot load key