GV FAE Knowledge

Issue:
Remote View log v15.10 is unable to connect to Back Center v1.12

Root Cause:
GV-Software bug

Patch / Procedure:
On Multicam site:
1. Turn off Multicam
2. Unzip the patch file "UVS - 201603216001_GV NVR"
3. Copy and paste the following files into the location below C:\GV-NVR
- GeoDataClient.dll
- GeoLocalWriter.dll
- GVBackupClient.exe
4. Start Multicam

On Backup Center site:
1. Turn off Backup Center "UVS - 201603216001_GVBackup Center"
2. Unzip the patch file named 3. Copy and paste the following files into the location below C:\Backup Center
- GeoLocalWriter.dll
3. Start Backup Center

Reference:
[ UVS – 201603216001 ] Remote View log v15.10 is unable to connect to Back Center v1.12