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[ Control Center ] v3.3 RTSP stream from HIKVision fisheye camera is not working, Live View image overlap - 20160523

Posted: May 23rd, 2016, 3:23 pm
by Brenda
Applied to:
GV-Control Center

Issue:
1. RTSP over TCP stream from HIKVision fisheye camera is not working in Control Center v3.3
2. Control Center v3.3 live view of direct ONVIF camera connection has overlapping image when going back and forth between fullscreen and multi division
3. Dragging an ONVIF camera from Control Center Host List to Live View takes around 6 ~ 7 secs to load image while cameras added by RTSP loads almost instantly

Root Cause:
1. This bug is caused by RTSP protocol incompatibility with some 3rd party camera brands in Control Center v3.3.
2. This is caused by ONVIF camera taking too long to provide live video to Control Center after switching from fullscreen to multi division as Control Center has to request for the live stream again when you go back to multi division. GeoVision cameras or ONVIF cameras accessed through NVR/VMS will not have this issue.

Solution:
1. Patch/Procedure for Issue No. 1:
Download Link:
RTSP_V1510_patch.zip
(245.66 KiB) Downloaded 284 times
Step 1. Exit Control Center
Step 2. Unzip RTSP_V1510_patch.zip
Step 3. Copy both the following files into C:\Windows\IPCAMX\GeoCodecLib and overwrite existing files
LiveMediaDll_MD.dll
RtspClientDll.dll
Step 4. Restart Control Center

2. Patch/Procedure for Issue No. 2:
Download Link:
CtrCenter.zip
(3.02 MiB) Downloaded 237 times
Step 1. Exit Control Center
Step 2. Unzip CtrCenter.zip
Step 3. Copy the CtrCenter.exe file into C:\Control Center and overwrite the existing file
Step 4. Restart Control Center

3. This is not a bug and the reason why ONVIF takes longer to load than RTSP is because there are a lot of parameters that we request through ONVIF protocol, such as dual stream, I/O status and camera properties whereas RTSP is just providing a single video stream with no other data/parameters.

Reference:
[ Gunnebo - 201511108001 ] Control Center v3.3 RTSP over TCP stream from HIKVision camera not working, Live View image overlap