GV FAE Knowledge

Apply to :
GV-ASManager v4.2 and above

Question:
GV-Access Mobile App live view not works with Internet connection

Root of cause:
GV-Access AP can't get live view when your image from GV IP cam using local IP address,
GV-Access simply by pass live streaming request from Internet to GV IP cam,if you IP address
is LAN IP, it has problem to retrieve the video by LAN IP, your IP cam have to be WAN IP and
forward streaming port in your router

Answer:
When your ASManager image resource as GV-NVR/GV-DVR, GV-Access AP will request to GV-ASManager, GV NVR/DVR will compress the image to ASManager again, so you can use local IP. You've to forward ASWeb Http Port:80(default)

When your ASManager image resource as IP Camera, GV-Access AP will request to IP Camera ( it didn't through GV-ASManager), you've to forward
IP cam's streaming port: 10000(default) and the camera IP have to be WAN IP.

Reference:
[ BVS - 201505292003 ] GV-Access Mobile App live view not works with Internet connection