[ 3D People Counter ] showing unable to detect camera after power off and then on - 20150709
Posted: July 9th, 2015, 8:17 am
Problem:
3D people counter showing unable to detect camera when turning on after powering off.
User needs to disconnect and re-connect the camera for the box to detect the camera properly
Cause:
Asus Xtion Pro camera's firmware V5.3.25 is not able to communicate with 3D people counter box
Solution:
1. Disconnect the Xtion Pro Camera from 3D people counter box and connect it to a PC.
2. Follow the steps provided in the document attached below to upgrade the firmware of the Xtion Pro camera
Reference:
RE: [ EVS - 201508126003 ] 3D People Counter v1.05, after power shortage the device doesn’t resume counting
3D people counter showing unable to detect camera when turning on after powering off.
User needs to disconnect and re-connect the camera for the box to detect the camera properly
Cause:
Asus Xtion Pro camera's firmware V5.3.25 is not able to communicate with 3D people counter box
Solution:
1. Disconnect the Xtion Pro Camera from 3D people counter box and connect it to a PC.
2. Follow the steps provided in the document attached below to upgrade the firmware of the Xtion Pro camera
Reference:
RE: [ EVS - 201508126003 ] 3D People Counter v1.05, after power shortage the device doesn’t resume counting
Update_Xtion_Pro-V5325toV5326.pdf- (355.49 KiB) Downloaded 490 times