[Technical Notice] Green Screen and GPU Decoding Issue
Posted: May 26th, 2026, 5:00 pm
Article ID: GV4-26-05-26
Release Date: May 26, 2026
Applied to
A green screen issue may appear during live view or playback in GV-Edge Recording Manager or GV-Control Center, as illustrated below.
green screen issue.png
Solutions
Perform the following steps in sequence. If a step resolves the green screen issue, you do not need to continue to the next one.
1. Update Graphics Driver: Upgrade your graphics card driver to the latest version.
2. Update Software: Ensure you are running the latest version of the software. To download the newest update, visit our official website.
3. Disable GPU Decoding: If the steps above do not resolve the issue, disable GPU decoding by following these steps:
If the issue persists after trying these methods, please contact our Support Team (support@geovision.com.tw)for further assistance.
Release Date: May 26, 2026
Applied to
- GV-Edge Recording Manager
- GV-Control Center
A green screen issue may appear during live view or playback in GV-Edge Recording Manager or GV-Control Center, as illustrated below.
- green screen issue.png (3.89 KiB) Viewed 98 times
Solutions
Perform the following steps in sequence. If a step resolves the green screen issue, you do not need to continue to the next one.
1. Update Graphics Driver: Upgrade your graphics card driver to the latest version.
2. Update Software: Ensure you are running the latest version of the software. To download the newest update, visit our official website.
3. Disable GPU Decoding: If the steps above do not resolve the issue, disable GPU decoding by following these steps:
- A. On the main screen, click the Configure button in the upper-right corner > System Configure.
B. In the System Configure dialog box, click the Live View tab and uncheck Enable GPU.
C. Click OK. The system will restart to apply the changes.
- disable GPU.png (714.47 KiB) Viewed 98 times
If the issue persists after trying these methods, please contact our Support Team (support@geovision.com.tw)for further assistance.