[Technical Notice] LockDown App Launches to Empty Screen

Access Control technical notice
joycechang
Posts: 45
Joined: June 1st, 2022, 1:16 pm

[Technical Notice] LockDown App Launches to Empty Screen

Unread post by joycechang »

Article ID: V4-25-10-09
Release Date: October 9, 2025


Applied to
GV-LockDown App

Symptom
After installing and launching the Lockdown App, a blank interface is displayed with no menu or options.

Solution
This issue occurs when the computer is missing required Visual C++ components. To resolve the problem, download and install the Visual C++ Redistributable Packages for Visual Studio 2013 (vcredist_x86.exe) from the official Microsoft website:
https://www.microsoft.com/en-us/downloa ... x?id=40784


VisualC++.png
VisualC++.png (69.14 KiB) Viewed 1649 times
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