Basic Information:
- Player: JS Player / WS Player
- Customer Issue: Unable to view LiveView / RPB
- Right-click on the Live View screen → Select Information
- Check the current connection type: Relay / TCP / P2P
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1. JS Player Unable to View LiveView / RPB (For JS Player)
- Cause: Some computers cannot connect via Relay (due to firewall, router settings, or ISP restrictions)
- Solution: Switch to WS Player and use P2P mode to see if LiveView / RPB can be viewed normally
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2. Check WebCam Service (For JS Player / WS Player – Relay mode)
- Symptom: If the WebCam Server shuts down unexpectedly and doesn't restart automatically, LiveView / RPB cannot be viewed
- Check: In VMS, confirm whether WebCam Service is running
- Solution: Restart GV-Cloud VMS to automatically start WebCam Server and Mobile Service
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3. Port 56000 Occupied by Another Program (GeoRSWLite.exe) (Applies to JS Player / WS Player – all connection types)
- Symptom: If port 56000 used by GeoRSWLite.exe is occupied, LiveView / RPB will not work
- Check: Use TCPView to check if port 56000 is in use
- Official download: https://learn.microsoft.com/en-us/sysinternals/downloads/tcpview
- Solution: Identify the program using the port in TCPView
→ Go to Task Manager and end the task using the port
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4. WS Player Codec Not Installed or Corrupted (For WS Player – all connection types)
- Symptom: Codec installation fails on some computers, preventing LiveView display
- Cause: Installation errors often occur if other GV software is already installed
- Solution: Close all GV software (e.g., GeoStartupAgentService.exe).
Reinstall WS Player — the error message should no longer appear
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5. VMS Patch Not Fully Installed (For JS Player / WS Player – all connection types)
- Symptom: VMS patch installation may be incomplete on some computers, causing LiveView / RPB to fail
- Cause: Patch was installed while VMS was still running, causing installation errors
- Solution: Close all GV software (e.g., GeoStartupAgentService.exe) and reinstall the patch — installation should proceed without error
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Quick Troubleshooting Flow
- Confirm player type (JS Player or WS Player) and connection method
- Check in order (Recommended):
- WebCam Service status
- Port 56000 usage
- Codec installation
- VMS patch integrity
- After each step, test if LiveView / RPB functionality is restored
- It’s recommended to back up important data before making changes
- If the issue persists, contact technical support and provide error messages or log files
- Ensure you are using the latest version of WS Player or VMS patch