[Technical Notice] D3D Device Failure on GV-SNVR Viewer Launch

[support]

Article ID: GV4-25-02-11-T
Release Date: Feb. 11, 2025

Applied to
GV-SNVR0412 / 0812 / 1612

Symptom
A D3D Device Initialization Failed error message may appear when launching GV-SNVR Viewer.

2025-02-11_16h49_59.png (53.25 KiB) Viewed 7066 times

This issue occurs when GV-SNVR Viewer is used on a PC with Intel Integrated Graphics on Intel® Core™ i7-1255U processors using driver version 32.0.101.6078 or later.

Solution
To resolve the issue, use either of the following methods:
1. Switch to a dedicated graphics card, such as an NVIDIA or AMD GPU.
2. Instead of GV-SNVR Viewer, use alternative software (e.g., GV-Edge Recording Manager) to view live video and back up recordings.