[Technical Notice] GV-Internal Dongle Hardware Watchdog Causing PC Restarts for GV-Software Users

[taiye]

Article ID: GV1-24-10-18-T
Release Date: Oct. 18, 2024


Applied to

• GV-AI Server V1.1.2 or earlier
• GV-AI FR V1.2.1 or earlier
• GV-AI Guard V2.1.0 or earlier
• GV-ASManager V6.1.0 or earlier
• GV-Backup Center V1.2.1A or earlier
• GV-Center V2 V18.4.1 or earlier
• GV-Control Center V4.2.1 or earlier
• GV-NVR V8.9.1A or earlier
• GV-Dispatch Server V18.2.0A
• GV-Enterprise V1.0.0
• GV-Edge Recording Manager (Windows Version) V2.2.8 or earlier
• GV-LPR Plugin V6.1.0 or earlier
• GV-Mobile Server V1.5.1A or earlier
• GV-Redundant & Failover Server V1.2.0A or earlier
• GV-Recording Server V2.1.1 or earlier
• GV-VMS V17.4.8 or earlier
• GV-VMS V18.3.5 or earlier
• GV-Vital Sign Monitor V18.3.0A or earlier

Symptom
After closing any GV-Software equipped with a GV-Internal Dongle, the dongle’s hardware watchdog mechanism may be triggered, causing the PC to restart.

Solution
To resolve the issue, download the appropriate patch:
For GV-VMS V17.4.8: GV-VMS V17.4.8.15 Patch
For GV-VMS V18.3.5: GV-VMS V18.3.5.2 Patch
For other GV-Software using a GV-Internal Dongle: GV-Software Patch