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[Technical Notice] Live View Freeze and Ping Requests Timed Out on a Closed LAN

Posted: January 3rd, 2024, 5:12 pm
by joycechang
Article ID: GV3-24-01-03
Release Date: Jan. 3, 2024
Revision Date: Aug. 20, 2024


Applied to
Firmware V1.05~V1.07
  • GV-BLFC5800
    GV-EBD4704
    GV-EBD4813
    GV-EBFC5800
    GV-TBL4705
    GV-TBL4807
    GV-TBL4810
    GV-TDR4704
    GV-TDR4803
    GV-TFD4800
    GV-TVD4810
    GV-TVD4811
Firmware V1.06~V1.07
  • GV-EBD8800
    GV-EBD8813
    GV-EBDP5800
    GV-FER5702
    GV-TBL8804
    GV-TBL8810
    GV-TBLP5800
    GV-TDR8805
    GV-TVD8810

Symptom
On a closed LAN (no router connected), the camera may not respond, for example, live view freezing, ping requests timed out, or its Web interface responding slowly during setup changes.

If you use the GV-IP Device Utility, not all cameras on the same LAN may be detected.

If you use a GV-POE Switch, the camera Link LEDs on the switch may not light up.

Solution
The aforementioned problem can be resolved by upgrading your IP camera's firmware to V1.08 or later.

The download link of firmware V1.08 for the following models:
https://dlcdn.geovision.com.tw/Firmware ... _01_20.zip
GV-BLFC5800
GV-EBD4704
GV-EBD4813
GV-EBFC5800
GV-TBL4705
GV-TBL4807
GV-TBL4810
GV-TDR4704
GV-TDR4803
GV-TFD4800
GV-TVD4810
GV-TVD4811

The download link of firmware V1.08 for the following models:
https://dlcdn.geovision.com.tw/Firmware ... _01_20.zip
GV-EBD8800
GV-EBD8813
GV-EBDP5800
GV-FER5702
GV-TBL8804
GV-TBL8810
GV-TBLP5800
GV-TDR8805
GV-TVD8810