[Technical Notice] Failed to Access Live view and Playback
Posted: June 15th, 2022, 3:15 pm
Article ID: GV4-22-06-15
Release Date: June 15, 2022
Applied to
Symptom
Users cannot remotely access the live view and playback from UA-SNVR or UA-DVR, using PC-based software (e.g. GV-Edge Recording Manager, GV-Control Center) or mobile app (GV-Eye).
Solution
When the abovementioned problem occurs, check the following conditions:
Release Date: June 15, 2022
Applied to
- UA-SNVR: UA-SNVRL810P, UA-SNVR1620P
- UA-DVR: UA-XVL810, UA-XVL1610, UA-XVR810
Symptom
Users cannot remotely access the live view and playback from UA-SNVR or UA-DVR, using PC-based software (e.g. GV-Edge Recording Manager, GV-Control Center) or mobile app (GV-Eye).
Solution
When the abovementioned problem occurs, check the following conditions:
- Check to see if the UA-SNVR or UA-DVR is displayed on the playback screen. If so, switch to the live view screen.
- Check to see if the UA-SNVR or UA-DVR has reached its connection limit. The number of Live View and Playback connections supported when connecting to UA-SNVR or UA-DVR through PC-based software or mobile app is as follows.
- Number_of_Connecitons.png (82.62 KiB) Viewed 2808 times