[ SNVR ] Unable to successfully connect the GV-Eye app to the SNVR using QR code - 20220218

Lex · Unread post by **Lex** » February 18th, 2022, 11:37 am

Issue:

SNVR’s Mobile App page shows “Disconnect” message even when the SNVR is connected to the internet.

When adding the SNVR in GV-Eye, the app shows a red X when "Get Information" is tapped.

: Get Information.PNG (50.65 KiB) Viewed 3247 times

Solution:
1. Verify that the SNVR WAN port is connected to the internet.
2. Verify that the SNVR and GV-Eye are on the latest firmware and software version.
3. Reset the SNVR to default settings locally (directly on the SNVR) and follow the on screen prompt to create a Username and Password.
4. Check the SNVR Mobile App page to see if the status shows as "Connected".

: Mobile App.PNG (52.28 KiB) Viewed 3011 times

5. Add the SNVR to the GV-Eye app.

Reference:
[ EVS - 202201124001 ] SNVR0411 V2.63, showing wrong cameras when connecting GV-Eye with QR code