[ SNVR ] SNVR0411/0811 not showing QR code under Mobile APP page - 20220211

GV-SNVR0400F, GV-SNVR0411, GV-SNVR1600
Lex
Posts: 32
Joined: November 8th, 2021, 6:12 pm

[ SNVR ] SNVR0411/0811 not showing QR code under Mobile APP page - 20220211

Unread post by Lex »

Issue:
The SNVR's Mobile APP page is showing "No Data" instead of the SNVR's QR code

No Data.PNG
No Data.PNG (41.08 KiB) Viewed 2814 times

Solution:
1. Verify that the SNVR is using the latest available firmware.
2. Reset the SNVR to default settings locally (directly on the SNVR) and follow the on screen prompt to create a Username and Password.
3. Access the Mobile APP page and verify that a QR code has been generated.

Reference:
[ EVS - 202201124001 ] SNVR0411 V2.63, showing wrong cameras when connecting GV-Eye with QR code
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