[ VMS ] V17.4 unable to open using Windows 7 embedded - 20210902

[support]

Issue:
VMS V17.4 and above are unable to open or launch under Windows 7 embedded.

Solution:
A. Run Windows update to download listed updates below.

2021-09-02_15h56_16.jpg (19.29 KiB) Viewed 2794 times

B. If windows update is disabled, follow the steps below to manually apply the update.

Step1. Rename file extension to *.cab (e.g: Windows6.1-KB2999226-x86.cab)
Step2. Use file archiving tool such as winrar or 7-zip to extract the files to a temporary folder (e.g: C:\temp\)
Step3. Locate the *.cab file with the same update name (e.g: Windows6.1-KB2999226-x86.cab)
Step4. Using windows command prompt dism /online /add-package /packagepath:"X:\path\filename.cab
For example: dism /online /add-package /packagepath:"C:\temp\Windows6.1-KB2999226-x86.cab

Perform the steps on both update and VMS V17.4 should be able to launch.

KB3118401：Windows 7 update
https://www.microsoft.com/en-US/downloa ... x?id=51161

KB2999226：Windows 7 update
https://www.microsoft.com/en-US/downloa ... x?id=49077