GV FAE Knowledge

Article ID: GV5-20-06-30-Ch
Release Date: 6/30/2020

Applied to
GV-SNVR0412 Firmware V1.05 / GV-SNVR0812 Firmware V1.10
GV-TDR2700 Firmware V1.03

Symptoms

1. Delayed Sending of People Count Data
   Whenever persons are counted by the connected GV-TDR2700, the new counter numbers are not sent to the GV-SNVR0412/0812 right away, resulting in the total people count on the GV-SNVR0412/0812 not in sync with that of the GV-TDR2700.
   
2. Inability to Receive New People Count Data
   GV-SNVR0412/0812 fails to receive any new people count data from the GV-TDR2700 after temporary disconnection.

Solution for Delayed Sending of People Count Data

1. On the Web interface of the GV-TDR2700, select Setup > Intelligent > Smart and click on the Settings button next to People Counting.
2. On the Rule Settings tab, set the Report Interval (s) as 1, as illustrated below.

   

   PHP-1.png (362.96 KiB) Viewed 3374 times

Solutions for Inability to Receive New People Count Data
Inability to receive new people count data occurs when there was a temporary disconnection between the GV-SNVR0412/0812 and GV-TDR2700, where users can see a "camera disconnected" log on the GV-SNVR. There are two ways to resolve this issue:

• Solution 1 – Restarting GV-SNVR:
  Simply restart the GV-SNVR0412/0812. Note that this method will retain the current people count numbers.
• Solution 2 – Resetting the People Counter on GV-TDR2700:
  Reset the people counter numbers from the Web interface of the GV-TDR2700. Note that this method will revert the people count numbers back to zero. To do this, follow the steps below:

1. On the Web interface of the GV-TDR2700, select Setup > Intelligent > Smart and click on the Settings button next to People Counting.
2. On the Rule Settings tab, click Clear Counting Result to immediately clear all people counter results.

   

   PHP-2.png (227.05 KiB) Viewed 3374 times

3. To prevent the issue from recurring, it is recommended to set the GV-TDR2700 to reset its counter data every day, by selecting Reset Counter at a desired time, as illustrated below.

   

   PHP-3.png (192.03 KiB) Viewed 3374 times