[Technical Notice] Unable to Log in Using GV-SNVR Guest Accounts on Internet Explorer and GV-SNVR Viewer

[kevinchan]

Article ID: GV5-12-06-KC
Release Date: 12/06/2019

Applied to
GV-SNVR0411 / 0412 / 0811 / 0812 / 1600 / 1611

Symptom
Users are unable to log into GV-SNVR using guest accounts on Internet Explorer and/or GV-SNVR Viewer, and a message of “No privilege” appears.

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Solution
To resolve the above-mentioned symptom, follow the steps below to perform a one-time installation of Geovision ActiveX component on your computer.

1. Open the login page of your GV-SNVR on the Internet Explorer.
2. Click Click here to download the plugin file.

   

   screenshot_2.jpg (22.92 KiB) Viewed 4817 times

3. Once the plugin is installed successfully, refresh your Internet Explorer and allow the prompt for ActiveX control.
4. Log in to your guest account again on either the Internet Explorer or GV-SNVR Viewer.