[Technical Notice] Unable to Log in Using GV-SNVR Guest Accounts on Internet Explorer and GV-SNVR Viewer
Posted: December 6th, 2019, 10:46 am
Article ID: GV5-12-06-KC
Release Date: 12/06/2019
Applied to
GV-SNVR0411 / 0412 / 0811 / 0812 / 1600 / 1611
Symptom
Users are unable to log into GV-SNVR using guest accounts on Internet Explorer and/or GV-SNVR Viewer, and a message of “No privilege” appears.
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To resolve the above-mentioned symptom, follow the steps below to perform a one-time installation of Geovision ActiveX component on your computer.
- Open the login page of your GV-SNVR on the Internet Explorer.
- Click Click here to download the plugin file.
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- Once the plugin is installed successfully, refresh your Internet Explorer and allow the prompt for ActiveX control.
- Log in to your guest account again on either the Internet Explorer or GV-SNVR Viewer.