GV FAE Knowledge

Issue:
The GV-IP Camera is unable to connect to the 3rd party VMS software.

Solution:
Please refer to the steps below to solve your issue. If you need any further assistance from us, please be aware that a service fee may be charged.

a. Check up the newest F/W version on Official Download Page of GV-IP Camera and make sure the F/W version of the GV-IP Camera is the newest.
b. Make sure the GV-IP Camera uses proper IP Address / Subnet Mask / Default Gateway to be in the same LAN / VPN network as the 3rd party VMS and its web interface on IE browser function well.
c. Use VLC or ONVIF Device Manager to prove if the GV-IP Camera's ONVIF is OK.

• If it’s OK, please contact the 3rd party VMS’s technician to make the 3rd party VMS work with the GV-IP Camera.

• If it’s NOT OK, please provide us with TeamViewer connection to remote in and troubleshoot the GV-IP Camera.

d. If the result of Step #c is OK and you need GV-Technician for troubleshooting the compatibility between the GV-IP Camera and the 3rd VMS software, there will be a charge needed to be paid.

Reference:
1.Official Download Page of GV-IP Camera: http://www.geovision.com.tw/us/download ... /GV-BX8700 (Using GV-BX8700 for example)
2.For the quick guide of VLC or ONVIF Device Manager, you may refer to the dedicated articles via the links below respectively,

• VLC: https://learncctv.com/onvif-device-manager/

• ONVIF Device Manager: https://www.unifore.net/ip-video-survei ... layer.html