[ Mobile ] Why GV-Eye is unable to connect to VMS? Live view, playback - 20191121

[Faga]

Question:
Why GV-Eye is unable to connect to VMS?

Answer:
Please refer to the steps below to solve your issue. If you need any further assistance from us, please be aware that a service fee may be charged.

1. Make sure your GV-Eye app and VMS are the latest version.
http://www.geovision.com.tw/download/product/GV-VMS
2. Make sure Mobile Service in VMS is enable. Please have a check as below.
a. At the right top of the buttons: [Toolbar] > [Network] > [WebCam Server]

001.PNG (38.5 KiB) Viewed 4991 times

b. In the window, please check [Run Mobile Service]

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c. After that, you will see the WebCam Server and Mobile Service have been checked.

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3. Try to connect to Demo Mode on GV-Eye for checking whether it works or not.

demomode.jpg (75.93 KiB) Viewed 4991 times

Here is the Live View for Demo Mode.

demoview.jpg (105.03 KiB) Viewed 4991 times

4. Make sure you have correctly finish the Port-Forwarding. You can have a check for our sample via link.

Port-Forwarding of GV-Eye.pdf

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Here is the port checker website.
https://www.yougetsignal.com/tools/open-ports/
VMS and NVR default port for GV-Eye.

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5. Make sure your Antivirus and Firewall do not block the port.

Windows Firewall Block Port For GV-Eye.pdf

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6. If you need us for checking your Port-Forwarding or Antivirus and so on, there will be a charge needed to be paid.
Reference:
GV-Eye Installation Guide
https://s3.amazonaws.com/geovision_down ... -Guide.pdf
[ Mobile ] GV-Eye cannot be connected to IP Camera - 20170628
http://php.gvdip.com/phpbb3/viewtopic.php?f=18&t=1244
YouTube demo videos
https://www.youtube.com/watch?v=jjQcONZ0ymQ
https://www.youtube.com/watch?v=wC5TUQGnx28
https://www.youtube.com/watch?v=mA1t5XHKmlU