GV FAE Knowledge

Article ID: GV3-19-11-06-KC
Release Date: 11/06/2019

Applied to

GV-IP Camera

• GV-ABL8712
• GV-AVD8710
• GV-EBD8700 / 8711
• GV-TBL8710
• GV-TVD8710

GV-Software

• GV-VMS V17.3.0
• GV-Control Center V3.6.0

Symptom
When watching the live view of any of the models listed above on GV-VMS and GV-Control Center, the video may sometimes fail to play smoothly.

Solution
To resolve the abovementioned symptom, follow Method 1 in the methods listed below first. If the symptom persists, follow Method 2.

Method 1

1. Close GV-VMS or GV-Control Center.
2. Download and unzip the following patch files:
   GV-VMS V17.3.0.4 Patch
   http://54.200.75.24/english/EncodeUrl3. ... .3.0.4.zip
   GV-Control Center V3.6.0.2 Patch
   http://54.200.75.24/english/EncodeUrl3. ... .6.0.2.zip
3. Double-click GV-VMS_V17.3.0.4.exe or GV-ControlCenter_V3.6.0.2.exe.
4. If the patch file is successfully installed, “Updated successfully.” will appear.
5. Restart GV-VMS or GV-Control Center.

If unsatisfied with the results from Method 1, proceed to Method 2.

Method 2

1. Log in the Web interface of your GV-IP camera.
2. Select Video and reduce the value of any or all of the options below.
   A. Bit Rate (Kbps): Reduce the bit rate. The recommended value is 3072.
   B. Image Quality: Slide toward Quality to reduce value.
   C. I Frame Interval: Reduce and test the I Frame Interval from 30, 20 to 10. The default value is 40.

   

   screenshot_1.jpg (45.84 KiB) Viewed 5025 times

3. Click Save.