[Technical Notice] Unable to Access PTZ Settings on the Web Interface of GV-Video Server
Posted: October 1st, 2019, 10:56 am
Article ID: GV5-19-09-27-Ch
Release Date: 09/27/2019
Applied to
GV-Video Server series
Symptom
The PTZ Settings on the Web interface of GV-Video Server is inaccessible when the user is logged into Windows using accounts other than the Administrator.
Solution
The abovementioned problem may be due to the access rights of the Windows account currently used being restricted, thus unable to run certain OCX commands.
To solve the issue, right-click on Microsoft Internet Explorer and select Run as administrator.
The PTZ Settings on the Web interface of GV-Video Server is now accessible.
Release Date: 09/27/2019
Applied to
GV-Video Server series
Symptom
The PTZ Settings on the Web interface of GV-Video Server is inaccessible when the user is logged into Windows using accounts other than the Administrator.
- PHP_01.png (74.05 KiB) Viewed 5742 times
Solution
The abovementioned problem may be due to the access rights of the Windows account currently used being restricted, thus unable to run certain OCX commands.
To solve the issue, right-click on Microsoft Internet Explorer and select Run as administrator.
- PHP_02.png (27.42 KiB) Viewed 5742 times