[Technical Notice] Unable to Install Codec on GV-ASManager / ASRemote

[chrischang]

Article ID: GV4-19-07-17-Ch
Release Date: 07/17/2019

Applied to
GV-ASManager V5.1.1 or later
GV-ASRemote V5.1.1 or later

Symptom
An error occurs when downloading and installing video codec or repeated notifications prompting users to download new video codec on GV-ASManager and/or GV-ASRemote V5.1.1 or later.

cannot_install.jpg (12.3 KiB) Viewed 3192 times

Solution
To resolve the abovementioned symptom, refer to the steps below depending on the software used, GV-ASManager or GV-ASRemote.

For GV-ASManager

1. Close your GV-ASManager.
2. Open the GV-ASManager directory (default:\Access Control\ASManager) and execute ASMiniService.exe to make sure all GV-ASManager services have been closed.
3. Download VLCodecLoadLib.zip from here and unzip the file.
4. Copy and paste the unzipped VLCodecLoadLib folder into the GV-ASManager to replace the original folder.

   

   ASManager_direc.jpg (24.2 KiB) Viewed 3192 times

5. Restart your GV-ASManager.

For GV-ASRemote

1. Close your GV-ASRemote.
2. Download VLCodecLoadLib.zip from here and unzip the file.
3. Copy aand paste the unzipped VLCodecLoadLib folder into the GV-ASRemote directory (default:\\Access Control\ASRemote) to replace the original folder.

   

   ASRemote_direc.jpg (45.72 KiB) Viewed 3192 times

4. Restart your GV-ASRemote.