[Technical Notice] Inability to Upgrade GV-IP Cameras to Firmware V3.17 or Later

GV-IP Camera technical notice
alicelin

[Technical Notice] Inability to Upgrade GV-IP Cameras to Firmware V3.17 or Later

Unread post by alicelin »

Article ID: GV3-18-11-28-Al
Release Date: 11/28/2018
Revision Date: 08/02/2021


Applied to
Firmware V3.12 or earlier of the following GV-IP Camera models:
  • GV-BL120D / 130D / 220D / 320D / 1200 / 1210 / 1300 / 1500 / 1501 / 1511 / 2400 / 2410 / 2500 / 2501 / 2510-E / 2511 / 2511-E / 3400 / 3410 / 3411 / 5310 / 5310-E / 5311
  • GV-BX1200 Series / 1300 Series / 1500 Series / 2400 Series / 2500 Series / 3400 Series / 5300 Series
  • GV-BX1500-E / 2400-E / 2510-E / 3400-E / 5300-E / 5310-E
  • GV-CA120 / 220
  • GV-CAW120 / 220
  • GV-FD120D / 220D / 320D / 1200 / 1210 / 1500 / 1510 / 2400 / 2410 / 2500 / 2510 / 3400 / 3410 / 5300
  • GV-FE420 / 421 / 520 / 521 / 2301 / 2302 / 3402 / 3403 / 4301 / 5302 / 5303
  • GV-FER521 / 3402 / 3403 / 5302 / 5303
  • GV-MDR120 / 220 / 320 / 520 / 1500 Series / 3400 Series / 5300 Series
  • GV-MFD120 / 130 / 220 / 320 / 520 / 1501 Series / 2401 Series / 2501 Series / 3401 Series / 5301 Series
  • GV-PT130D / 220D / 320D
  • GV-UBL1211 / 1301 Series / 2401 Series / 2411 / 3401 Series / 3411
  • GV-UBX1301 Series / 2301 Series / 3301 Series
  • GV-VD120D / 121D / 122D / 123D / 220D / 221D / 222D / 223D / 320D / 321D / 322D / 323D
  • GV-VD1500 / 1530 / 1540 / 2400 / 2430 / 2440 / 2500 / 2530 / 2540 / 2540-E / 3400 / 3430 / 3440 / 5340 / 5340-E
  • GV-UNP2500 / UNFE2502 / 2503
Symptom
A firmware upgrade failure occurs when attempting to upgrade GV-IP Cameras of V3.12 or earlier to firmware V3.17 or later.
screenshot_1.png
screenshot_1.png (61.52 KiB) Viewed 1566 times
Upgrading GV-IP Cameras of the applied models
To upgrade the above models from V1.00-V3.12 to V3.17 or later, the firmware is required to upgrade to V3.14 first.

1. Obtain firmware V3.14 from our support team (support@geovision.com.tw).
2. Unzip and install firmware V3.14 into the camera using the Web interface or IP Device Utility.
3. Upgrade the camera again with the latest firmware from our website.
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