Released Date: 12/15/2011
Applied to
GV-IP Device Utility
GV-DVR / NVR
GV-Multiview
GV-Control Center
Symptom
When antivirus software is installed on the PC, there is a chance that some or all GV-IP devices may not be detected using GV-IP Device Utility, Scan Camera function in GV-DVR / NVR, Auto Search function in GV-Multi View or the Search Host function in GV-Control Center.
- When antivirus software and GV-IP Device Utility are applied together, the search results for GV-IP devices may be empty.
- Screenshot_1.jpg (26.14 KiB) Viewed 4046 times
- When antivirus software and the camera search function in GV-DVR / NVR, GV-Multiview or GV-Control Center are applied together, only some GV-IP Devices may be detected.
- Screenshot_4.jpg (61.31 KiB) Viewed 4045 times
Solution
To solve the issue, you need to temporarily uninstall the antivirus software.
- Uninstall the antivirus software.
- Open the camera search function in GV-IP Device Utility, GV-DVR / NVR, GV-Multi View or GV-Control Center to see the available GV-IP devices.
- After adding the GV-IP devices, reinstall the antivirus software.