[Technical Notice] User Account in Windows Errors when Saving Data Files

alexhon · Unread post by **alexhon** » September 11th, 2018, 4:26 pm

Article ID: GV2-14-01-29-m
Released Date: 01/29/2014

Applied to
GV-DVR / NVR V8.5.7 or later
GV-Control Center V3.1.0 or later
GV-Center V2 V8.5.7 or later
GV-Dispatch Server V8.5.7 or later
GV-VSM V8.5.7 or later
GV-GIS V3.1.1 or later
GV-Backup Center V1.1.1 or later

Symptom
While logging in Windows with a user account, some users may not be able to open a database folder for GV Applications and/or an error message may appear when specifying a location to store data.

Case 1: When specifying a location to store data, a Location is not available error message appears.

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Case 2: Some users cannot assign the GV Application’s Database folder.

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Users that can not assign the database folder can not select a path for data files.

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Solution
When an error message appears while specifying a location to store data, select OK and assign a path to save data files. To open database folders, stop the program GeoStartupAgent.exe in Service Mode.

Solution for Case 1: When specifying a location to store data, a Location is not available error message appears. Select OK and assign a path to save data files.

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Solution for Case 2: In order to open database folders, stop the program GeoStartupAgent.exe in Service Mode by following the steps below:

Log in Windows using the Administrator account
Open Control Panel and select Administrator Tools. Open Services.

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Right-click GeoStartupAgent and select Properties.

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In Startup type, select Disable. Select Stop under Service status.

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Select OK to exit the window.

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Restart the Windows system. Log in using a user account to open the GV Application’s Database folder.