GV FAE Knowledge

Article ID: GV2-16-11-22-a
Released Date: 11/22/2016


Applied to
GV-Edge Recording Manager (Mac Version) V1.0.0.0
GV-VMS

Symptom
When GV-Edge Recording Manager (Mac Version) V1.0.0.0 accesses the recordings of GV-VMS, even though the event list is available, users cannot play back the recordings.


Solution
There are two solutions to this issue: one is to upgrade your GV-Edge Recording Manager (Mac Version) to V1.0.2.0 and the other is to upgrade your GV-VMS to the latest version.

1. Upgrading your GV-Edge Recording Manager
Upgrade your GV-Edge Recording Manager (Mac Version) to V1.0.2.0 by following the steps below:

1. Download the patch files of GV-Edge Recording Manager (Mac Version) at http://pd.geovision.tw/jameshsiao/Patch ... 20_mac.zip.
2. Open the Downloads folder and double-click the .dmg file. A window pops up.

   

   Screenshot_1.jpg (18.65 KiB) Viewed 3652 times

3. Move Edge Recording Manager into the Applications folder or to the folder that contains GV-Edge Recording Manager (Mac Version) V1.0.0.0.

   

   Screenshot_2.jpg (11.09 KiB) Viewed 3652 times

4. Click Replace to replace the older version

   

   Screenshot_3.jpg (15.61 KiB) Viewed 3652 times

2. Upgrading your GV-VMS

Download and upgrade your GV-VMS to the latest version at: http://www.geovision.com.tw/download/product/GV-VMS.

Note: Since upgrading GV-VMS can effectively solve this issue, there is no need to upgrade GV-Edge Recording Manager (Mac Version) V1.0.0.0 to V1.0.2.0 any more.