[Technical Notice] Solution to the Software Abnormality Resulted from New Intel Graphics Card Drivers
Posted: September 10th, 2018, 3:29 pm
Article ID: V1-16-09-08-a
Released Date: 09/08/2016
Two issues of software abnormality precipitated by the new Intel graphics card drivers and their solution are adumbrated in this technical notice.
Applied to
GV-VMS V15.11.0.0
GV-DVR / GV-NVR V8.7.0.0
Symptom One
Performing H.265 GPU decoding on a computer deployed with all of the following four hardware / software specifications will cause the live view of GV-VMS / DVR / NVR to freeze or vanish, or their user interface to freeze.
Symptom Two
Only on GV-VMS V15.11.0.0, when you access PTZ live view or panorama view, the image will be broken if the GPU activity is almost at full capacity and the computer hardware and software meet the following specifications.
Solution
As the above two symptoms are both caused by the new Intel graphics card drivers, install the driver (version number: 8/24/2015, 10.18.15.4279) in one of the links below to solve them.
Released Date: 09/08/2016
Two issues of software abnormality precipitated by the new Intel graphics card drivers and their solution are adumbrated in this technical notice.
Applied to
GV-VMS V15.11.0.0
GV-DVR / GV-NVR V8.7.0.0
Symptom One
Performing H.265 GPU decoding on a computer deployed with all of the following four hardware / software specifications will cause the live view of GV-VMS / DVR / NVR to freeze or vanish, or their user interface to freeze.
- Screenshot_1.jpg (45.62 KiB) Viewed 1801 times
Symptom Two
Only on GV-VMS V15.11.0.0, when you access PTZ live view or panorama view, the image will be broken if the GPU activity is almost at full capacity and the computer hardware and software meet the following specifications.
- Screenshot_2.jpg (74.52 KiB) Viewed 1801 times
Solution
As the above two symptoms are both caused by the new Intel graphics card drivers, install the driver (version number: 8/24/2015, 10.18.15.4279) in one of the links below to solve them.
- For 32-bit Operating System
http://ftp.geovision.tw/ftp/Ray/Intel%2 ... 7.4279.zip - For 64-bit Operating System
http://ftp.geovision.tw/ftp/Ray/Intel%2 ... 7.4279.zip
- Close all GeoVision software programs.
- Unzip the downloaded file.
- Execute and install the file named “win32_15407.4279.exe” or “win64_15407.4279.exe.”
- Screenshot_3.jpg (51.35 KiB) Viewed 1801 times
- Restart your PC.