[Technical Notice] Long Pending Upon Startup or Closing of Account Setup on GV-Control Center

[alexhon]

Article ID: GV1-17-11-13-Ch
Released Date: 11/13/2017


Applied to
GV-Control Center V3.4

Symptom
Starting up of GV-Control Center or the loading of Group List after clicking OK in Account Setup may take prolonged periods of time.

Figure 1: GV-Control Center may take prolonged periods of time to load upon startup.

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Figure 2: The loading of Group List after clicking OK in Account Setup may take prolonged periods of time.

Screenshot_2.jpg (15.42 KiB) Viewed 3403 times

Solution
To resolve the above-mentioned symptom, follow the steps below.

1. Close GV-Control Center.
2. Go to GV-Control Center’s application directory and delete the initialization files “CtrCenter.ini” and “GroupPrivilege.ini.”

   

   Screenshot_3.jpg (98.33 KiB) Viewed 3403 times

3. Restart GV-Control Center.
   WARNING:Deleting of the “CtrCenter.ini” and “GroupPrivilege.ini” initialization files results in the loss of the following settings previously configured:
   • All settings within System configure
   • Live View layout settings
   • Live View status settings
   • Matrix settings
   • Privilege settings within Group List