[Technical Notice] Long Pending Upon Startup or Closing of Account Setup on GV-Control Center
Posted: September 7th, 2018, 3:26 pm
Article ID: GV1-17-11-13-Ch
Released Date: 11/13/2017
Applied to
GV-Control Center V3.4
Symptom
Starting up of GV-Control Center or the loading of Group List after clicking OK in Account Setup may take prolonged periods of time.
Figure 1: GV-Control Center may take prolonged periods of time to load upon startup.
Figure 2: The loading of Group List after clicking OK in Account Setup may take prolonged periods of time.
Solution
To resolve the above-mentioned symptom, follow the steps below.
Released Date: 11/13/2017
Applied to
GV-Control Center V3.4
Symptom
Starting up of GV-Control Center or the loading of Group List after clicking OK in Account Setup may take prolonged periods of time.
Figure 1: GV-Control Center may take prolonged periods of time to load upon startup.
- Screenshot_1.jpg (4.38 KiB) Viewed 3404 times
- Screenshot_2.jpg (15.42 KiB) Viewed 3404 times
To resolve the above-mentioned symptom, follow the steps below.
- Close GV-Control Center.
- Go to GV-Control Center’s application directory and delete the initialization files “CtrCenter.ini” and “GroupPrivilege.ini.”
- Screenshot_3.jpg (98.33 KiB) Viewed 3404 times
- Restart GV-Control Center.
WARNING:Deleting of the “CtrCenter.ini” and “GroupPrivilege.ini” initialization files results in the loss of the following settings previously configured:- All settings within System configure
- Live View layout settings
- Live View status settings
- Matrix settings
- Privilege settings within Group List