[Technical Notice] Occasional Video Playback Issue on ViewLog Player

[alexhon]

Article ID: GV1-17-06-15-HY
Released Date: 06/15/2017


Applied to
GV-VMS V16.10.3.0

Symptom
Due to a programming error at system startup, ViewLog Player may fail to play back recorded videos even when the recorded file is displayed on the Recording Timeline. As in the picture below, occasionally the playback becomes inaccessible and the same is true for the Preview Window on the Playback Scroll.

Screenshot_1.jpg (19.19 KiB) Viewed 1814 times

Solutions

To resolve the above-mentioned symptom, install the patch file listed below.

1. Close GV-VMS.
2. Download the patch file from the link below:
   http://54.200.75.24/english/EncodeUrl.a ... .3.001.zip
3. Unzip the downloaded file.
4. Double-click the GV-VMS V16.10.3.001 program.

   

   Screenshot_3.jpg (12.19 KiB) Viewed 1814 times

5. If the patch file is successfully installed, “Updated successfully” will appear.

   

   Screenshot_2.jpg (10.38 KiB) Viewed 1814 times

6. Restart GV-VMS.